Refund policy

Due to the nature of our products and for hygiene and safety reasons, all body care items are final sale.

We do not accept returns or exchanges on opened or used products.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@nectarandnirvana.com with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Once reviewed, we will gladly offer a replacement or store credit, where appropriate.

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend contacting the shipping provider directly for further assistance.

Orders are processed quickly to ensure timely delivery. As a result, we are unable to cancel or modify orders once they have been placed.

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Each product is thoughtfully crafted and carefully inspected before shipment. If you have any questions prior to purchasing, we’re always happy to help — please reach out before placing your order.